My video uploaded to Reveel has audio but it is not showing

Modified on Tue, 25 Jun at 2:51 AM

There are a couple of reasons why your video might not be displaying on Reveel, even though the audio plays. One common reason is the video file format.

Reveel currently requires videos to be uploaded in MP4 format (.mp4 extension) for optimal playback. Other formats, like MOV (.mov extension), may not display correctly on the platform.

Here's what you can do:

  • Resubmit your video in MP4 format. Most editing software allows you to export your video as an MP4. If you're unsure how to do this, consult your software's documentation or search online for tutorials.
  • Check our Help Center for submission guidelines.
  • Contact our Filmmaker Support Team via the Contact Us link in the portal if you have any questions or need further assistance.

By following these steps, you can ensure your video appears correctly on Reveel and reaches your audience.

Additional Tips:

  • We recommend uploading your video in the highest quality possible while still meeting file size limitations.
  • MP4 video format is a requirement during the film submission process to avoid future issues.

We appreciate your patience and understanding as we work to improve the filmmaker experience on Reveel!

Have questions? We're happy to help! Just open a ticket in your portal login.

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